Enterprise Application Support & Services Expert support for business-critical technology.
ERP software is instrumental to your company’s operations. PSGi has decades of experience helping manufacturers and distribution companies get the greatest possible return from continued investments in these applications.
From tackling urgent support issues to handling larger projects like migrations and new feature implementations, PSGi helps our clients ensure their software and business processes work in lockstep delivering maximum value.
PSGi also offers the ability to work with both highly-modified off-the-shelf and custom ERP applications. This capability helps protect our clients’ strategic flexibility to continue working with the systems (or solutions) that work for their business.
Issue Analysis and Resolution
24/7 service and support to keep your ERP ready for business.
We can keep any application version working for your business, including software that’s no longer vendor-supported.
Flex Consulting Days
Free consulting days that can be directed to areas of your business of your choosing.
Application System Admin
Offload administrative tasks and keep your ERP secure and performing optimally
ERP Transition Services
The planning and staff augmentation resources you need to keep your transition on track and under budget.
What makes PSGi third party support unique?
No one knows ERP software better. PSGi even had a hand in building the original versions of flagship ERP products decades ago. We leverage this expertise to help you get the most out of your software, including highly-modified legacy versions.
Deep Experience with Manufacturing and Distribution
PSGi doesn’t just know software and IT infrastructure, we know business.
We take the time to understand each client’s day-to-day operations, pain points, and opportunities. Your ERP software is tightly connected to the gritty details of your business -- and you need a partner with nuanced knowledge of your daily business challenges. From warehouse management to multi-currency commerce to disaster recovery, PSGi has done it all.
Flexible Support to Maximize Your Technology’s ROI
Flex consulting days provide a unique method for integrating value-added projects with your long-term support.
24 x 7 x 365 Emergency Support
Unlimited support services: no arbitrary limits on the number of issues reported or resolved.
We take pride in functioning as an extension of your own team. With a flexible, remote roster, PSGi can step in to augment your team on larger projects or even when a key employee is on leave or extended vacation. We provide a vital support backstop when key personnel retire, separate, or are required elsewhere in the business.
From migrating to a new ERP software or version to integrating a new acquisition’s enterprise software, PSGi has the resources to assist during major changes such as building data bridges between new and legacy systems. We can also take on managing your current infrastructure and supporting your legacy systems as you navigate a major transition.
What enterprise software do we support?
It’s simple – if it runs on IBM i, we support it. That includes decades of hand-on experience with:
PRISM® PRMS® and Warehouse BOSS® JDE World® JDE EnterpriseOne KBM® Plus any IBM i, RPG software