Is a Traditional Managed Service Provider Enough?
How to Assess Your Needs & Bridge the Gap In Provider Support
Recorded Webinar with PSGi President Larry Dube
Many manufacturing and distribution companies look to traditional MSPs to provide valuable IBM i system-related services. But what about the problems that go beyond your operating system? Is a traditional MSP prepared to resolve issues that require an understanding of the connections between the IBM i OS and the business applications? In many cases, those are problems that can lead to major operational risks and costly delays.
We’ll help you avoid these risks by helping you assess: Is a traditional managed service provider enough?
Download the recording of our webinar, where we’ll provide insights to help you identify the expertise and service you need to ensure you’re using the right provider. You’ll learn:
- Traditional MSPs vs integrated MSPs: key differences
- What to expect (and NOT to expect) from each type of provider
- Questions to ask to assess your specific provider needs
- Risk factors that could impact your business
About Precision Solutions Group, Inc.
PSGi is a leader in integrated managed services that combines manufacturing process expertise with in-depth knowledge of the IBM i platform. By providing comprehensive services, we help companies optimize business applications, obtain flexible IT support and extend the capabilities and life of applications through add-on software solutions.
About the Host
Larry Dube, President, PSGi
After 16 years of customer support leadership and software development, Larry founded PSGi in 2003 with Terrie Tadsen and Ed Kelly. Since 1989 he has held a variety of customer support management roles within Marcam Corporation, which eventually became known as Baan Process Solutions. Throughout his tenure at Marcam and Baan, he established successful new teams for tool development, technical services and technical support. As Vice President of Global Customer Support for Baan, Larry helped increased overall worldwide customer satisfaction from 43% to 95%.