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What exactly is Operational Excellence?

Posted by Dave Kravitt


Many business professionals talk about "operational excellence", but few understand that it actually consists of several elements that must be successfully implemented and integrated to be successful. If you ask a dozen business professionals to define Operational Excellence, you’ll get a dozen different answers, such as “it’s about process quality and making perfect parts every time,“ or “it’s applying lean tools everywhere to eliminate waste.” Perhaps one of the best definitions I’ve seen is also one of the simplest, from business consulting firm Duggan Associates: “It is when each and every employee can see the flow of value to the customer and fix that flow when it breaks down.” 

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Tags: Managed Services, Operational Excellence