In this Winter 2013 edition of PSGI's Newsletter:
An article recently published by Forrester "The Emerging Third-Party Software Support Marketplace: Questions and Answers" gives credibility to 3rd party support industry and outlines reasons CIOs are moving away from vendor application support. Ever-shrinking IT budgets combined with plans for new IT projects are causing many IT executives to look to reducing software support costs. The authors also note "vendors like Oracle and SAP have been enjoying up to 90% profit margin on maintenance revenue, an increasing frustration has developed that the costs seem to far outweigh the actual value being delivered."
The November, 2012 IBM Systems Magazine features an article "A Special Relationship -- Golden State Foods finds a partner to help support an aging ERP system." CIO Rhonda Sias describes how PSGi customer support and professional services "enables our internal staff to stay focused on the strategic goals of our company." According to Business Services Manager Bill Runyan, the Relationship began when "We started hiring PSGi consultants for smaller projects because of their [PRISM and One World] expertise." But that relationship grew substantially larger when they contracted for PSGi "to take all of our support calls and deal with the package as a whole." Dealing with the package as a whole also means incorporating the Flex Consulting Days PSGi delivers with its standard support offering. "We have so many projects every year involved in manufacturing that we feel we can use those flex hours against them ... but were stretched so thin, we decided to take advantage of those extra hours ... [for] something that was well beyond simple help-desk support."
A new study published by Aberdeen Group in September details significant benefits for those that move to Third Party ERP Support services such as those provided by Precision Solutions Group. The article corroborates the benefits PSGi customers have achieved for years:
Dan Burger recently published article in “The Four Hundred” entitled “Third Party's A Charm For JDE Maintenance Contracts” provides excellent insight regarding outsourcing support for IBM i enterprise business systems. Dan makes these observations: