Should You Hire 3rd Party Enterprise System Support?

vendor mgmt

Why does outsourcing enterprise system support feel so uncomfortable? How will you know when your company is ready to make the leap? And what questions should you ask vendors to ensure you've doubled-down against risk?

This informative answers:

  • Is service outsourcing allowed by major enterprise system licenses?
  • How third-party support differs from licensor-support. 
  • How can you judge whether a vendor has the right complement of skills and experience to match your needs?
  • How to analyze the choice between investing in modifications to your legacy system versus buying a new solution.
  • How long will it take to transition to a new support company, and what snags you can head-off with advance planning.



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