Customer Support Services
Enterprise Systems Supported
Ensuring our customers’ business continuity is one of Precision Solutions Group’s top priorities.
Our customer support staff is ready to handle any situation that may arise and provide the fastest
resolution for issues from general requests to emergencies. Along with our support analysts, we
offer tools and services that empower customers to efficiently resolve issues on their own.
A Service Alternative - The ERP vendor is not your only choice for Support, Maintenance,
Implementation, and Development resources. Companies are extending the lives of their ERP systems
to ensure they receive the return on investment desired and they can direct shrinking IT budgets
to applications that help them keep pace with new business trends. ERP vendors are also directing
their budgets to developing new technology and new applications to keep pace with the same or different
business trends. If the investments an ERP vendor is making do not directly benefit its customers,
then the service dollars the customer pays to the ERP vendor will only prevent the customer from
achieving the desired return on its ERP investment.
Precision Solutions Group, Inc. was formed to provide companies a service alternative from the
ERP vendor, allowing companies to improve the return on their investment immediately. Precision
Solutions Group, Inc provides a service solution that invests the earned revenue directly back
into the customer community and the products they use. The differences between the ERP vendor
and Precision Solutions Group, Inc. are simple yet significant.
- The customer can control how customer support fees are invested to gain the most return for their
investment. This includes investing some of the customer support fees into implementation,
programming services, training, technical services or other value-add services.
- Investments made by customers are always directed back into the products they use. This
provides a measurable return on the service investment made by the customer.
- The customer community services provided by Precision Solutions Group, Inc. encourage
involvement from its customers. Customers actively control their own destiny and work
much more efficiently because of extensive information sharing.
- Costs are lower because the company infrastructure does not require investment in other
technology and applications.