Precision Solutions Group, Inc. - Customer Support Services

Customer Support Services

Ensuring our customers� business continuity is one of Precision Solutions Group�s top priorities. Our customer support staff is ready to handle any situation that may arise and provide the fastest resolution for issues from general requests to emergencies. Along with our support analysts, we offer tools and services that empower customers to efficiently resolve issues on their own.

A Service Alternative - The Business System vendor is not your only choice for Support, Maintenance, Implementation, and Development resources. Companies are extending the lives of their systems to ensure they receive the return on investment desired and they can direct shrinking IT budgets to applications that help them keep pace with new business trends. Software application vendors are also directing their budgets to developing new technology and new applications to keep pace with the same or different business trends. If the investments a software vendor is making do not directly benefit its customers, then the service dollars the customer pays to the vendor will only prevent the customer from achieving the desired return on its software investment

Our vast experience serving the manufacturing industries (process, discrete and mixed-mode environments) empowers us to understand your business, not just your software. Understanding both the business side of the equation as well as the software enables us to provide the best of both worlds when we resolve business issues related to the software. We strive to determine how to meet your business requirements not just repair software glitches.

Precision Solutions Group, Inc. was formed to provide companies a service alternative from the Business System vendor, allowing companies to improve the return on their investment immediately. Precision Solutions Group, Inc provides a service solution that invests the earned revenue directly back into the customer community and the products they use. Our support model assumes more of the risk associated with supporting the customer than traditional support plans thereby inherently providing much more value to the customer. The differences between the software vendor and Precision Solutions Group, Inc. are simple yet significant:

PSGI supports the customized application. PSGI�s model supports the version of your software, as you have implemented it, modifications and all, taking the typical �this is not standard code� vendor help desk response off the table.
PSGI includes �Flex� days with support. The customer controls how customer support fees are invested to gain the most return for their investment. This includes investing some of the customer support fees into implementation, programming services, training, technical services or other value-add services.
PSGI enhancement portfolio. Investments made by customers are always directed back into the products they use. This provides a measurable return on the service investment made by the customer.
PSGI provides proactive as well as reactive customer support services. Acting as an extension our customer�s IT staff, we strive to achieve your goals and objectives which we are aware of through regular status conference calls which also ensure we work together effectively and synergistically.
The customer community services provided by Precision Solutions Group, Inc. encourage involvement from its customers. Customers actively control their own destiny and work much more efficiently because of extensive information sharing.
PSGI keeps costs low by investing in specific legacy applications rather than building new replacement technologies and applications which our customers do not want.