Walpole, MA –Precision Solutions Group is pleased to announce the availability of support and professional services for all enterprise business applications operating on the IBM i hardware platform. Manufacturing and distribution companies depending on IBM i –based enterprise business applications will now have access to not only standard application support but also customer support of their entire business software environment. These companies will be served by seasoned 25+ year industry veterans delivering development and business consulting services. PSGi’s services deliver a real return on their investment compared to traditional support and professional services.
In contrast to typical software vendor application support, PSGi’s unique customer support model includes changes made to address unique business requirements. Relieved of the burden of having to support their own changes which adds substantial cost, these companies can invest in other areas or use their manpower to improve systems in other ways. PSGi treats their entire software implementation as if it were standard software.
PSGi lets customers direct a portion of their support investment toward projects that provide substantial payback. As Fred Bond, CTO at Intertape Polymer Group states, “We use the hours included in the annual contract to develop or enhance programs as our users request.” Customers are pleased with the “dividend” these Flex Consulting hours provide for their investment in PSGi customer support services.
Since 2003 PSGi has been providing their unique customer support offering for PRISM® ERP and later added JD Edwards World® and PRMS®. They now support all enterprise business applications on the IBM i platform acting as an extension of our customer’s IT teams. As one satisfied customer explained, “PSGI is an integral part of my team … they provide the most excellent support to our programmers, analysts and users.”
With this expansion a larger audience will have access to PSGi’s business consulting and professional services such as business process optimization or implementation or training. “PSGi not only knows our software, they know our industry and our business. We’ve made tremendous progress improving how we run our business directly improving our bottom line,” praises another satisfied customer.
“We have tremendous success stories working with our existing base of customer and know we can provide greater value to more organizations as we open up our offerings to all organizations running IBM i enterprise business applications,” explained Larry Dube, PSGi Founder and President.
PRISM®, PRMS® are registered trademarks of Infor Global Solutions Corporation
JD Edwards World® is a registered trademark of Oracle Corporation
